Local, directories, and reviews

Trustpilot data extraction

Company reviews with verification status, rating distribution, company responses, and response-time metrics.

Trustpilot is where B2C reputation is argued in public, and its records carry things most review sources do not: whether a review is verified, whether the company replied, and how long the reply took.

We deliver review streams for your own domains and for competitors, with rating distribution and response behaviour tracked over time.

Request this data All platforms

trustpilot.com

Entities: Companies · Reviews · Responses · Categories
Geography: Worldwide, per country domain
Scope unit: Company domain list, or category
Refresh: Daily or weekly
Verification: Verified and invited flags per review
Response data: Company reply text and response time
Formats: JSON · NDJSON · CSV · Parquet
Delivery: Postgres · BigQuery · S3 · Webhook · Sheets
Alerting: Webhook on new low-rating reviews

9 specified parameters

Fields

What you receive.

The usual set. Fields can be added or dropped per project — you pay for what you take.

Trustpilot fields

Company name, domain, and profile URL
TrustScore and review count
Rating distribution by star
Category and sector placement
Individual reviews: title, text, rating, date
Reviewer display name and country
Reviewer review count
Verified and invited flags
Experience date versus publication date
Company response text and date
Response time in hours
Review language
Flagged or removed status where visible

Output

What arrives.

An illustration of the record structure. Yours is shaped to the fields you ask for and stays the same on every run.

Review record — abbreviatedjson

{
  "company": { "domain": "example.com", "trust_score": 4.3,
               "review_count": 8412 },
  "review_id": "tp_66f0a812",
  "captured_at": "2026-04-08T11:03:55Z",
  "rating": 2,
  "title": "…",
  "text": "…",
  "published_at": "2026-04-07T18:22:00Z",
  "experience_date": "2026-04-01",
  "verified": true,
  "invited": false,
  "reviewer": { "name": "…", "country": "FR", "review_count": 3 },
  "company_response": { "text": "…", "responded_at": "2026-04-08T09:10:00Z",
                        "response_time_hours": 14.8 }
}

Used for

What clients do with Trustpilot data.

Use case

Reviews

Review content and rating movement across platforms, for your locations and your competitors, as a monitored feed.

Use case

eCommerce

Competitor price, stock, and assortment monitoring matched to your catalogue, plus resale and marketplace pricing.

Questions

Asked before.

Can we be alerted to new negative reviews?

Yes. A webhook fires on new reviews below a rating threshold, usually within the hour on a daily-plus schedule.

Can we benchmark against competitors?

Yes. Competitor domains are tracked on the same schedule, so TrustScore, volume, and response time sit side by side.

Do you capture whether the company replied?

Yes, including the reply text and how long it took, which is usually the more actionable number.

Also in Local, directories, and reviews

Worldwide

Get Trustpilot data running.

Send the fields, the geography, and how fresh it needs to be. You will get back what is achievable and what it costs to run, usually within a day.